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Knowledge Challenge
A friend thinks you can answer this question about Change Sponsor Selection
You're launching a major workflow redesign affecting 800 customer service reps across 3 sites. The COO is overloaded but is the obvious org-chart sponsor. The VP of Customer Experience has direct authority over CS, deep credibility with the team, and has cleared 8% of her calendar for this. The CHRO has volunteered. Who's the right sponsor?