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Knowledge Challenge
A friend thinks you can answer this question about Customer Effort Reduction
Your support team handles 12,000 tickets/month. Analysis shows 4,500 are 'how do I cancel my subscription' tickets. What's the right move?
A friend thinks you can answer this question about Customer Effort Reduction
Your support team handles 12,000 tickets/month. Analysis shows 4,500 are 'how do I cancel my subscription' tickets. What's the right move?