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Knowledge Challenge
A friend thinks you can answer this question about Executive Walk the Floor
You are a new VP of Operations. Three weeks in, you start a weekly 3-hour walk-the-floor practice. On your second walk, a frontline employee tells you that the new productivity dashboard her manager rolled out last quarter is causing the team to game three specific metrics in ways that hurt customer outcomes. She asks you not to mention her name. You meet her manager later that day in an unrelated review.