🧪

Knowledge Challenge

A friend thinks you can answer this question about Jobs-To-Be-Done (JTBD)

You run a note-taking app with 50K users. Your product team has 3 feature requests: (A) AI-powered summarization (most requested in surveys), (B) Offline mode (requested by 8% of users), (C) Shared workspaces for teams. You conducted 30 JTBD Switch Interviews and discovered the top job: 'When I'm in back-to-back meetings, I want to quickly capture decisions and action items so I can follow up without dropping balls.' 85% of switch interviews cited this struggling moment.