🧪
Knowledge Challenge
A friend thinks you can answer this question about Scaling Operations
Your SaaS startup has 500 customers and is growing 15% month-over-month. Your customer support team (3 people) handles 200 tickets/week manually. Each rep can handle ~70 tickets/week. You're already near capacity. At current growth, you'll need 6 reps in 3 months and 12 in 6 months. Support salary costs will grow from $180K to $720K annually.