A friend thinks you can answer this question about Switching Costs
Company X has 200 employees using Salesforce CRM with 5 years of customer data. A competitor offers 50% lower pricing. The CFO estimates migration would cost $85,000 in consulting fees, $40,000 in lost productivity during transition (3 months), and $25,000 in retraining. With Salesforce costing $150,000/year, should they switch?