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Tool Sprawl Risk Audit — Digital Banking
Find out how much spreadsheet and SaaS sprawl is costing Digital Banking — and where a purpose-built internal tool pays off.
Signs of tool sprawl in Digital Banking
- The legacy core system gates every product change — a new account type takes 9-18 months instead of weeks.
- KYC and onboarding flows still drop 40-60% of mobile applicants because of document upload friction and manual review queues.
- Customer data is fragmented across the core, the CRM, the mobile app, and four reporting marts; nobody has a single view.
- Regulators expect explainable models for credit and AML decisions, but most scoring still runs in opaque vendor black boxes.
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