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Refund Policy

Simple version: 7 days, no questions asked, full refund.

The window

Every paid plan comes with a 7-day no-questions-asked full refund, counted from the day of purchase. Inside the window you get 100% of what you paid back — no forms, no justification needed. After 7 days, purchases are final and no refund is available.

How to request

  1. Email helloknowmba@gmail.com from the Google account email you signed up with.
  2. Subject: “Refund request”. Include your Razorpay payment or order ID if you have it (it is in your Razorpay payment confirmation).
  3. That is all. There is no in-app refund button — email is the only channel.

Processing time

We confirm eligible requests and issue the refund through Razorpay to your original payment method. Expect the money back within 5–7 business days of our confirmation, depending on your bank.

What happens to your account

  • When the refund is processed, the paid access it purchased is revoked — paid questions, mocks, and lessons lock again automatically.
  • Your account, free-tier access, and your practice history (attempts, mastery, test results) are NOT deleted by a refund. If you also want your data gone, use “Delete my account” — see the Privacy Policy.

Scope

This policy applies to all paid plans shown on our pricing page. Refunds are always full — we do not do partial refunds. See also our Terms of Service.